Shipping policy

UK Delivery

Once complete, all items are dispatched via Royal Mail for delivery in an estimated 2-4 days from item completion. This service is offered for free to all UK addresses. 

If you require delivery of your item sooner you can upgrade to express delivery. Your delivery will then be dispatched via Royal Mail for delivery in an estimated 1-2 days from item completion. This service incurs a charge of £1.00.

International Delivery

Once complete, all items are dispatched via Royal Mail Standard International delivery. Estimated delivery times vary by destination. This service carries a charge of £7.00 to Europe and £14.00 to the rest of the world.

All additional fees and taxes applicable to international orders are payable by the customer. 

Pleases contact us if you need an item by a set date and we will try our best to accommodate your needs.  

LOST PARCELS

If you consider your item to be 'lost' please contact me within in 28 days of the expected delivery date. Orders deemed as lost after this time will not be replaced or refunded under any circumstances. Royal Mail require a period of time to pass before a parcel may be considered as 'lost' and I ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and ourselves as a business, from fraudulent claims.

DELAYED DELIVERIES

Delivery delays as a result of third party services are beyond our control and I ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees. 

INCORRECT ADDRESS

No refunds or replacements will be issued for orders on which an incorrect delivery address is provided.