Refund policy

Entrete Kids items are subject to a strict quality control process, however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact us within 14 days to arrange a return for an exchange/refund.

Should you order the wrong size Entrete Kids will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same turnaround period as standard orders and are subject to fabric stock. Please note: Returns must be made in a perfect, unwashed condition within 14 days. Any item that is returned displaying signs of use and/or washing will not be replaced and will be returned to you.
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Please send your return to the following address and include a note detailing your order name/number, delivery address and exchange request.
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Entrete Kids Returns
8 Pebble Court
129-131 Henver Road
Newquay
Cornwall
TR73DT
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All custom items are made to order and are exempt from the distance selling regulations in relation to 'change of mind'. Each item uses fabric that cannot be remade in to something else, and requires the my time and skills to create. We ask for your understanding in this matter and ask that you read item descriptions carefully before purchasing.
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Custom orders outside our standard website range are not refundable or exchangeable in the absence of fault.
 
Washing : We recommend washing your Entrete Kids items at 30 degrees and leaving to air dry. All fabrics, and each and every new bolt is wash tested prior to use and sale. Incorrect washing of your items may result in shrinkage/fading. Refunds or exchanges will not be given in this instance.

Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.